Shipping Policy

Last updated: July 2026

Thank you for shopping with Senkaio.

We are committed to delivering your order as quickly and safely as possible.

Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully received.

Orders are not processed or shipped on weekends or public holidays.

During periods of high demand, processing times may be slightly longer.

Shipping Times

Estimated delivery times are:

• United States: 5–12 business days
• Canada: 6–14 business days

Please note that these are estimated delivery times and are not guaranteed.

Shipping Costs

We proudly offer Free Shipping on all orders.

No additional shipping charges will be added at checkout unless otherwise stated.

Tracking Information

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number.

Tracking information may take 24–72 hours to become active.

Delays

While we do our best to deliver every order on time, delays may occasionally occur due to:

• Customs inspections
• Weather conditions
• Carrier delays
• High shipping volume
• Other circumstances beyond our control

We appreciate your patience and understanding in these situations.

Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address.

If an incorrect address is provided and the order has already been shipped, we may be unable to issue a refund or replacement.

If you notice an error, please contact us immediately after placing your order.

Lost or Damaged Packages

If your package arrives damaged or appears to be lost during transit, please contact us as soon as possible.

We will work with the shipping carrier to investigate the issue and, when appropriate, provide a replacement or refund.

Customs & Import Duties

For customers in the United States and Canada, orders generally do not incur additional customs or import fees.

However, any customs duties, taxes, or import charges imposed by local authorities remain the responsibility of the customer.

Contact Us

If you have any questions regarding shipping or your order, please contact our customer support team.