Return & Refund Policy

At Senkaio, we want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help.

Return Window

You may request a return within 30 days of receiving your order.

To be eligible for a return, your item must:

• Be unused and in its original condition.
• Be returned in its original packaging.
• Include all original contents.

Return Shipping

Customers are responsible for the cost of return shipping unless the item arrived damaged, defective, or an incorrect item was received.

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items without tracking.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

Please include:

• Your order number.
• A description of the issue.
• Clear photos showing the problem.

If approved, we will provide a replacement or a full refund at no additional cost.

Refunds

Once your returned item has been received and inspected, we will notify you of the status of your refund.

If approved, your refund will be issued to your original payment method within 5–10 business days, depending on your payment provider.

Shipping charges are non-refundable unless the return is due to our error.

Order Cancellations

Orders may be canceled only before they have entered processing.

Once an order has been processed or shipped, it can no longer be canceled.

Final Sale Items

Items marked as Final Sale are not eligible for returns or refunds unless they arrive damaged, defective, or an incorrect item was received.

Contact Us

If you have any questions regarding returns or refunds, please contact us:

Email: senkai.support@gmail.com

We aim to respond within 24 business hours.